FAQ

Do I have to create an account to shop with you?

No, that isn’t necessary. You can shop and check out as a guest at any time.

However, if you create an account with us, you can place orders without having to enter your details every time you shop with us. You can sign up now or start shopping and create your account before checking out on the cart page.

How can I create an account?

Please click “Sign in/Register” and then “Create account,” and enter your personal details.

How do I order?

Buy the items you want and add them to your cart. When you’re finished, you can go to your cart and proceed to checkout. Review everything and make sure all the information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via PayPal and all major credit and debit cards, including Mastercard, VISA, and American Express.

Can I change and cancel my order?

Unfortunately, we’re unable to cancel an order once it has been placed. This allows us to pack orders efficiently and minimize errors. We recommend reviewing your order before placing it.

I have a discount code. How can I use it?

Unfortunately, we’re unable to cancel an order once it has been placed. This allows us to pack orders efficiently and minimize errors. We recommend reviewing your order before placing it.

How can I find out whether my order has been confirmed?

After you place your order, we will send you a confirmation email to confirm that we have received it. Please note, however, that orders will not be shipped until your credit card payment has been approved and your billing and shipping addresses have been verified. Alternatively, if you are a registered user, you can check your order status under “My Account.”

I'm having trouble adding items to my cart?

You can add the items as long as they are available. An item may be in someone else’s cart, so its status may be shown as “Temporarily unavailable.”